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Privacy Policy

Concept D
Effective Date: 13 February 2026

Concept D (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Isle of Man Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website

  • Contact us via email or website forms

  • Interact with Concept D Chat Flow via Facebook Messenger or Meta platforms

  • Request quotations, appointments, or project information

1. Who We Are

Concept D is the data controller responsible for your personal data.

Registered Address: Isle of Man, Douglas, IM1 3AW
Email: info@conceptd.im

As data controller, we determine how and why your personal information is processed.

2. Information We Collect

We may collect the following personal data:

  • Full name

  • Email address

  • Telephone number

  • Facebook profile information made available by Meta

  • Project details and enquiry information

  • Appointment booking information

  • Any information voluntarily submitted via website forms or messaging platforms

We only collect information that you choose to provide or that is necessary to deliver our services.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Provide quotations and service information

  • Schedule appointments

  • Manage and deliver projects

  • Communicate with you about services

  • Operate Concept D Chat Flow automation

  • Maintain business records

  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – where processing is required to provide requested services or quotations.

Legitimate interests – to respond to enquiries, manage client relationships, improve our services, and operate efficient business systems, provided these interests do not override your rights and freedoms.

Consent – where you voluntarily provide information via website forms or messaging platforms.

Legal obligation – where required for accounting, tax, or regulatory compliance.

Where processing is based on consent, you may withdraw consent at any time by contacting us.

5. Concept D Chat Flow (Facebook / Meta Platforms)

When interacting with Concept D Chat Flow via Facebook Messenger or related Meta platforms, we may collect:

  • Your name

  • Facebook profile information made available by Meta

  • Contact details (email or phone number)

  • Project information submitted via chat

The system may use automated workflows to:

  • Log leads securely

  • Offer appointment availability

  • Send booking confirmations

  • Manage project communications

No decisions are made solely by automated means that produce legal or similarly significant effects.

Meta platforms operate under their own privacy policies. We encourage you to review them.

6. Data Storage and Security

Your information may be securely stored using trusted third-party providers, including:

  • Airtable

  • Calendar and scheduling systems

  • Messaging services

  • Website hosting providers

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, alteration, or disclosure.

7. International Data Transfers

Some service providers (including Meta and cloud-based systems) may process data outside the Isle of Man.

Where international transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver services

  • Manage projects

  • Maintain business records

  • Comply with legal and accounting obligations

Project and financial records may be retained for up to 6 years where required for legal and accounting purposes.

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Object to processing

  • Request data portability (where applicable)

  • Withdraw consent at any time

To exercise your rights, contact:
info@conceptd.im

You also have the right to lodge a complaint with the Isle of Man Information Commissioner if you believe your data has been handled improperly.

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, analyse traffic, or support marketing activities.

You may manage cookie preferences through your browser settings. Where required, consent will be requested before non-essential cookies are used.

11. Third-Party Services

We use third-party platforms to operate business systems. These providers operate under their own privacy policies and terms of service.

We are not responsible for the privacy practices of third-party providers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

Concept D
Isle of Man, Douglas, IM1 3AW
Email: info@conceptd.im

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